{"xsrfToken":"8a4303af8fe362afe46b5cbf3e5733668fc45cd6_lout","branding":{"id":"3","key":"sd","name":"AppFox & Optro Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#122231","headerLinkColor":"#ffffff","headerLinkHoverColor":"#233d54","headerLinkHoverBGColor":"#233d54","headerBadgeColor":"#233d54"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab72bc8e-e965-4a24-9a76-3a6cd8795afe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWEwZGRhYi1iODNhLTQ3M2YtOWVhNC01NTEyMDQzZjhkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiNzJiYzhlLWU5NjUtNGEyNC05YTc2LTNhNmNkODc5NWFmZSI6WyJyZWFkIl19LCJleHAiOjE3MzQwODQ2MzMsIm5iZiI6MTczNDA4NDAzM30.ffP-VGxok06CB7MLBcQ-K8ZroJhGuKvFuwm2cJS9_Fw&client=5ea0ddab-b83a-473f-9ea4-5512043f8dc6&mode=fit","logoId":"ab72bc8e-e965-4a24-9a76-3a6cd8795afe","isLogoAvailable":true,"helpCenterTitle":"Welcome to AppFox & Optro Customer Support","sharedPortalName":"AppFox & Optro Help Center","userInitialAnnouncementHeader":"Having a problem with one of our apps?","userInitialAnnouncementMessageWiki":"<p>Please check the <a href=\"https://status.appfox.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">uptime and availability</a> of our products before raising a support ticket.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to AppFox & Optro Customer Support","sharedPortalName":"AppFox & Optro Help Center","announcementHeader":"Having a problem with one of our apps?","announcementMessage":"Please check the [uptime and availability|https://status.appfox.io] of our products before raising a support ticket.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#122231","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9739d92c-94ce-46ae-b998-54c4cc9a0638/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWEwZGRhYi1iODNhLTQ3M2YtOWVhNC01NTEyMDQzZjhkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3MzlkOTJjLTk0Y2UtNDZhZS1iOTk4LTU0YzRjYzlhMDYzOCI6WyJyZWFkIl19LCJleHAiOjE3MzQwODQ2MzMsIm5iZiI6MTczNDA4NDAzM30.y4Ahn8sDcswGg4L2N5w1bH-3CzrIhPV-RQ3QQ8w5qOg&client=5ea0ddab-b83a-473f-9ea4-5512043f8dc6&height=300&mode=fit","bannerMediaApiFileId":"9739d92c-94ce-46ae-b998-54c4cc9a0638","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sd","projectId":10003,"serviceDeskId":3,"name":"AppFox & Optro Service Desk","description":"<p>Hey there \uD83D\uDC4B Welcome to the AppFox and Optro Support team!</p>\n<p>Choose from one of the options below to raise a support request with us.</p>\n<p>Existing tickets can be accessed from the top right.</p>\n<p>Remember to check if our <b><a href=\"https://docs.appfox.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCC4 Documentation</a></b> can help.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"30","name":"Any other request","descriptionHtml":"","callToAction":"Any other request","introHtml":"<p>Does your question or request not fit into one of the categories above? Get in touch.</p>","icon":10541,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"28","name":"Ask about data handling","descriptionHtml":"","callToAction":"Ask about data handling","introHtml":"<p>Request information about data privacy or security.</p>","icon":10513,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[5],"key":""},{"id":"29","name":"Enquire about licensing or billing","descriptionHtml":"","callToAction":"Enquire about licensing or billing","introHtml":"<p>Ask about renewing, extending or cancelling your subscriptions.</p>","icon":10543,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[5],"key":""},{"id":"27","name":"Get technical support","descriptionHtml":"","callToAction":"Get technical support","introHtml":"<p>Get help setting up, configuring or using the features in any of our Apps.</p>","icon":10540,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[5],"key":""},{"id":"25","name":"Report a bug or problem","descriptionHtml":"","callToAction":"Report a bug or problem","introHtml":"<p>Inform us of App features not working as expected.</p>","icon":10512,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[5],"key":""},{"id":"32","name":"Request a Partner licence","descriptionHtml":"","callToAction":"Request a Partner licence","introHtml":"<p>Apply for App licences as an Atlassian Partner.</p>","icon":10499,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[5],"key":""},{"id":"35","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Tell us how we can make our Apps better suited to your needs.</p>","icon":10535,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"22","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Ask us a question about a product or license.</p>","icon":10532,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"24","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Raise a request by emailing the service desk.</p>","icon":10550,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"21","name":"Give Feedback","descriptionHtml":"","callToAction":"Give Feedback","introHtml":"<p>Provide feedback and suggestions for an App.</p>","icon":10480,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"36","name":"Raise a request via email","descriptionHtml":"","callToAction":"Raise a request via email","introHtml":"<p>Contact us through our email portal.</p>","icon":10492,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"20","name":"Raise a Support Ticket","descriptionHtml":"","callToAction":"Raise a Support Ticket","introHtml":"<p>Get support on an issue you're having, for example raising a bug with the team.</p>","icon":10505,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[25,27,35,29,28,32,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"876718b6-79b5-32a9-9a04-9ac761e14f72","appLinkName":"System Confluence","appLinkUrl":"https://appfox.atlassian.net/wiki","spaceKey":"AFT","spaceName":"Approvals for Trello","spaceUrl":"https://appfox.atlassian.net/wiki/spaces/AFT","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://appfox.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"Having a problem with a Cloud App?","userLanguageMessageWiki":"<p>Make sure you check out the <b><a href=\"https://status.appfox.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">⚡ Cloud App Status Page</a></b> to see any ongoing incidents.</p>","defaultLanguageHeader":"Having a problem with a Cloud App?","defaultLanguageMessage":"Make sure you check out the *[⚡ Cloud App Status Page|https://status.appfox.io]* to see any ongoing incidents.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWEwZGRhYi1iODNhLTQ3M2YtOWVhNC01NTEyMDQzZjhkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQwODUyMzMsIm5iZiI6MTczNDA4NDAzM30.W1GLRSXVmCF626HhmsFn-h_LCOz9YFDWNA48zYmYp_U","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"5ea0ddab-b83a-473f-9ea4-5512043f8dc6","tokenDurationInMins":20}},"sharedPortal":{"name":"AppFox & Optro Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://appfox.atlassian.net/wiki","kbLinkDomainURLs":["https://appfox.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fappfox.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwMWZhNTgxZmU3Y2M3NjRkZGQwNWFhZDIwZWQyMTZhMTJkZDBjN2M0ZTE4MmM5YzQ5NzIwOGFjZjdhMGIwMzRmIiwiaXNzIjoiMDI5YmFkNzMtZGQ2OC0zNGFiLTk3NjYtZWRmYjQ1MWQxYjFhIiwiY29udGV4dCI6e30sImV4cCI6MTczNDA4NDkzMywiaWF0IjoxNzM0MDg0MDMzfQ.njbtGYMFclo-Ufpu4hrqbUHFltbxOb59C9icKP8ksPs\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjAyOWJhZDczLWRkNjgtMzRhYi05NzY2LWVkZmI0NTFkMWIxYSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYXBwZm94LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2FwcGZveC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTRCIsImlkIjoiMTAwMDMifX19LCJleHAiOjE3MzQwODQ5MzMsImlhdCI6MTczNDA4NDAzM30.iz8purOw-Gj6oaQEbz698rCFrNTOMRPAzh_RWVlz6iw\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://appfox.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://appfox.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://appfox.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}