{"xsrfToken":"1d4de75183d5c5ecc7fa5a4ea876208b87437f46_lout","branding":{"id":"3","key":"sd","name":"AppFox & Optro Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#122231","headerLinkColor":"#ffffff","headerLinkHoverColor":"#233d54","headerLinkHoverBGColor":"#233d54","headerBadgeColor":"#233d54"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab72bc8e-e965-4a24-9a76-3a6cd8795afe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWEwZGRhYi1iODNhLTQ3M2YtOWVhNC01NTEyMDQzZjhkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiNzJiYzhlLWU5NjUtNGEyNC05YTc2LTNhNmNkODc5NWFmZSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NTE3MDUsIm5iZiI6MTczNDg1MTEwNX0.xTjnP2RW7BIzMFam0kf7Bdq4RxTHSoLdUSGiParSO_M&client=5ea0ddab-b83a-473f-9ea4-5512043f8dc6&mode=fit","logoId":"ab72bc8e-e965-4a24-9a76-3a6cd8795afe","isLogoAvailable":true,"helpCenterTitle":"Welcome to AppFox & Optro Customer Support","sharedPortalName":"AppFox & Optro Help Center","userInitialAnnouncementHeader":"Having a problem with one of our apps?","userInitialAnnouncementMessageWiki":"<p>Please check the <a href=\"https://status.appfox.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">uptime and availability</a> of our products before raising a support ticket.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to AppFox & Optro Customer Support","sharedPortalName":"AppFox & Optro Help Center","announcementHeader":"Having a problem with one of our apps?","announcementMessage":"Please check the [uptime and availability|https://status.appfox.io] of our products before raising a support ticket.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#122231","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9739d92c-94ce-46ae-b998-54c4cc9a0638/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWEwZGRhYi1iODNhLTQ3M2YtOWVhNC01NTEyMDQzZjhkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3MzlkOTJjLTk0Y2UtNDZhZS1iOTk4LTU0YzRjYzlhMDYzOCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NTE3MDUsIm5iZiI6MTczNDg1MTEwNX0.R694wWkJYbf9MHS7CK-G3RzzLAlUYVfoihtoaBw0N8M&client=5ea0ddab-b83a-473f-9ea4-5512043f8dc6&height=300&mode=fit","bannerMediaApiFileId":"9739d92c-94ce-46ae-b998-54c4cc9a0638","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sd","projectId":10003,"serviceDeskId":3,"name":"AppFox & Optro Service Desk","description":"<p>Hey there \uD83D\uDC4B Welcome to the AppFox and Optro Support team!</p>\n<p>Choose from one of the options below to raise a support request with us.</p>\n<p>Existing tickets can be accessed from the top right.</p>\n<p>Remember to check if our <b><a href=\"https://docs.appfox.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\uD83D\uDCC4 Documentation</a></b> can help.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"30","name":"Any other request","descriptionHtml":"","callToAction":"Any other request","introHtml":"<p>Does your question or request not fit into one of the categories above? Get in touch.</p>","icon":10541,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"28","name":"Ask about data handling","descriptionHtml":"","callToAction":"Ask about data handling","introHtml":"<p>Request information about data privacy or security.</p>","icon":10513,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[5],"key":""},{"id":"29","name":"Enquire about licensing or billing","descriptionHtml":"","callToAction":"Enquire about licensing or billing","introHtml":"<p>Ask about renewing, extending or cancelling your subscriptions.</p>","icon":10543,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[5],"key":""},{"id":"27","name":"Get technical support","descriptionHtml":"","callToAction":"Get technical support","introHtml":"<p>Get help setting up, configuring or using the features in any of our Apps.</p>","icon":10540,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[5],"key":""},{"id":"25","name":"Report a bug or problem","descriptionHtml":"","callToAction":"Report a bug or problem","introHtml":"<p>Inform us of App features not working as expected.</p>","icon":10512,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[5],"key":""},{"id":"32","name":"Request a Partner licence","descriptionHtml":"","callToAction":"Request a Partner licence","introHtml":"<p>Apply for App licences as an Atlassian Partner.</p>","icon":10499,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[5],"key":""},{"id":"35","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Tell us how we can make our Apps better suited to your needs.</p>","icon":10535,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"22","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Ask us a question about a product or license.</p>","icon":10532,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"24","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Raise a request by emailing the service desk.</p>","icon":10550,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"21","name":"Give Feedback","descriptionHtml":"","callToAction":"Give Feedback","introHtml":"<p>Provide feedback and suggestions for an App.</p>","icon":10480,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"36","name":"Raise a request via email","descriptionHtml":"","callToAction":"Raise a request via email","introHtml":"<p>Contact us through our email portal.</p>","icon":10492,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"20","name":"Raise a Support Ticket","descriptionHtml":"","callToAction":"Raise a Support Ticket","introHtml":"<p>Get support on an issue you're having, for example raising a bug with the team.</p>","icon":10505,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[25,27,35,29,28,32,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"876718b6-79b5-32a9-9a04-9ac761e14f72","appLinkName":"System Confluence","appLinkUrl":"https://appfox.atlassian.net/wiki","spaceKey":"AFT","spaceName":"Approvals for Trello","spaceUrl":"https://appfox.atlassian.net/wiki/spaces/AFT","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://appfox.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"Having a problem with a Cloud App?","userLanguageMessageWiki":"<p>Make sure you check out the <b><a href=\"https://status.appfox.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">⚡ Cloud App Status Page</a></b> to see any ongoing incidents.</p>","defaultLanguageHeader":"Having a problem with a Cloud App?","defaultLanguageMessage":"Make sure you check out the *[⚡ Cloud App Status Page|https://status.appfox.io]* to see any ongoing incidents.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWEwZGRhYi1iODNhLTQ3M2YtOWVhNC01NTEyMDQzZjhkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NTIzMDUsIm5iZiI6MTczNDg1MTEwNX0.NaNnixbyIFD2brQqNlfhjU1J5QYMNV0KxVSjcMafF1k","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"5ea0ddab-b83a-473f-9ea4-5512043f8dc6","tokenDurationInMins":20}},"reqCreate":{"id":30,"projectId":10003,"form":{"name":"Any other request","descriptionHtml":"","callToAction":"Any other request","intro":"<p>Does your question or request not fit into one of the categories above? Get in touch.</p>","instructions":"","icon":10541,"iconUrl":"https://appfox.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10037","fieldConfigId":"10140","label":"App","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10028","label":"Confluence Cloud","selected":false,"children":[{"value":"10032","label":"Approvals for Confluence","selected":false,"children":[]},{"value":"10033","label":"Compliance for Confluence","selected":false,"children":[]},{"value":"10034","label":"Votes for Confluence","selected":false,"children":[]},{"value":"10035","label":"Workflows for Confluence","selected":false,"children":[]}]},{"value":"10027","label":"Confluence DC and Server","selected":false,"children":[{"value":"10036","label":"Approvals for Confluence","selected":false,"children":[]},{"value":"10037","label":"Compliance for Confluence","selected":false,"children":[]}]},{"value":"10029","label":"Jira Cloud","selected":false,"children":[{"value":"10038","label":"Optimizer for Jira","selected":false,"children":[]}]},{"value":"10030","label":"Jira DC and Server","selected":false,"children":[{"value":"10041","label":"Optimizer for Jira","selected":false,"children":[]}]},{"value":"10046","label":"Optro","selected":false,"children":[{"value":"10047","label":"Vendor","selected":false,"children":[]},{"value":"10048","label":"Customer","selected":false,"children":[]}]},{"value":"10031","label":"Trello","selected":false,"children":[{"value":"10042","label":"Approvals for Trello","selected":false,"children":[]},{"value":"10044","label":"Matrix for Trello","selected":false,"children":[]},{"value":"10045","label":"View Tracker for Trello","selected":false,"children":[]}]},{"value":"10050","label":"Monday.com","selected":false,"children":[{"value":"10051","label":"Monday.com Approvals","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10191","fieldConfigId":"10379","label":"Support Entitlement Number (SEN)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/30","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/30","calendarParams":{"firstDay":0,"date":"2024-12-22T07:05:05+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"876718b6-79b5-32a9-9a04-9ac761e14f72","appLinkName":"System Confluence","appLinkUrl":"https://appfox.atlassian.net/wiki","spaceKey":"AFT","spaceName":"Approvals for Trello","spaceUrl":"https://appfox.atlassian.net/wiki/spaces/AFT","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://appfox.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZWEwZGRhYi1iODNhLTQ3M2YtOWVhNC01NTEyMDQzZjhkYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NTIzMDUsIm5iZiI6MTczNDg1MTEwNX0.NaNnixbyIFD2brQqNlfhjU1J5QYMNV0KxVSjcMafF1k","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"5ea0ddab-b83a-473f-9ea4-5512043f8dc6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fappfox.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwMWZhNTgxZmU3Y2M3NjRkZGQwNWFhZDIwZWQyMTZhMTJkZDBjN2M0ZTE4MmM5YzQ5NzIwOGFjZjdhMGIwMzRmIiwiaXNzIjoiMDI5YmFkNzMtZGQ2OC0zNGFiLTk3NjYtZWRmYjQ1MWQxYjFhIiwiY29udGV4dCI6e30sImV4cCI6MTczNDg1MjAwNSwiaWF0IjoxNzM0ODUxMTA1fQ.hmbyxUNTc9urcSz0MCztedEQ4wbkpct68uOZ8Qo5AnY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjAyOWJhZDczLWRkNjgtMzRhYi05NzY2LWVkZmI0NTFkMWIxYSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYXBwZm94LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2FwcGZveC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTRCIsImlkIjoiMTAwMDMifX19LCJleHAiOjE3MzQ4NTIwMDUsImlhdCI6MTczNDg1MTEwNX0.upH0GnINNtSGuk_itcKjwQUHk3EjmEqnItJTJpPI1TM\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://appfox.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://appfox.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SD\\\",\\\"id\\\":\\\"10003\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SD\\\",\\\"project.id\\\":\\\"10003\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"30\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://appfox.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}